Patient Information

The Madison Medical Practice Northbridge is committed in providing the best quality of care to our patients

Billing

We are Mixed Billing Practice.

WEEKDAY CONSULTATIONS

All Patients aged between 16 years and 69 years of age will be charged as a PRIVATE PATIENT for all General Practitioner consultations. If you have a valid Medicare card or insurance, a proportionate amount of this fee can be claimed back on the day of the consultation.

All Patients under the age of 16 and over the age of 70 will be Bulk Billed directly to Medicare for most General Practitioner Consultations.

SATURDAY CONSULTATIONS

ALL General Practitioner consultations both for Telehealth & Face to Face consultations will be charged as a PRIVATE PATIENT for patients regardless of age or Concession Card eligibility.

Children 4 years and under will be Bulk Billed for schedules childhood vaccinations. However, if any additional health concerns are raised, and result in being consulted with a GP, Saturday private fees will apply.


Appointments

It is highly recommended to book an appointment to see your doctor of preference. Due to the COVID pandemic, our Practice does NOT accommodate walk in APPOINTMENTS and we would appreciate booking ONLINE or calling prior to ensure you are seen as soon as possible.


Cancellation/Non-Attendance Policy

General Practitioner Consults:

If you can no longer attend the appointment, please cancel or reschedule through your confirmation email or HealthEngine app, or call our reception team. Please note a fee of $50.00 will apply if you cancel less than 2 hours prior to your appointment or fail to attend your appointment.

Allied Health Consults:

For physiotherapy, podiatry and dietitian consultations, a charge of up to 50% of the consult fee will apply if your appointment is cancelled or rescheduled within 48 hours.

For psychology consultations, cancellations within 48 hours will incur a fee 50% of the total consult charge. Cancellations within 24 hours will incur a fee 100% of the total consult charge.


Consultation

A standard consultation is 15 minutes. If you feel that is not enough time for you, please ask for a long consultation when booking your appointments.

Please note that if your consultation relates to a “medical assessment report” for travel, this request does not attract a medicare rebate and a private fee starting from $100.00 will apply. For more information please speak to friendly staff.


Phone call to doctors –  BOOK A TELEHEALTH APPOINTMENT

Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone without an appointment. The best way to make contact with your doctor is to make an appointment for a consultation, Face to Face or as a TELEHEALTH Consultation. As to the guidelines Telehealth Consultations have been approved by the Federal Government and are for existing patients of a Practice who have been seen at least once in 12 months to attain a Medicare rebated consultation.  Private fees do apply and a gap Co-Payments are payable on Weekends please see above Saturday Appointments – the guidelines under our  “Billing” information. TELEHEALTH consultations do have a Medicare rebate and will be processed online by our reception staff.


Results

It is important that you make an appointment to discuss your results with your doctor. If your results are urgent, your doctor will call you directly. Results are NOT given out over the phone unless via a TELEHEALTH appointment with a GP. If you have any questions relating to your results, you will need to speak to our nursing team.


Referrals and Prescriptions

All referrals and prescriptions (new and repeat) require a consultation with a doctor.


Privacy

This practice is committed to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.

See our Health Information Collection and Use Consent Form

For new patients please complete:

Our Patient Registration Form


Fees

WE ARE MIXED BILLING MEDICAL PRACTICEOUT OF POCKET FEES DO ALSO APPLY FOR ADDITIONAL CONSUMABLES AND ALLIED HEALTH CONSULTATIONS the following fees are charged for both F2F and Telehealth consultations if aged between 16-69 years as mentioned above.

            Description                Item          Fee                   MBS Rebate         Gap

  • Short consultation            23             $90                    $41.20                    $48.80
  • Long/Complex Consult   36             $140                   $79.70                    $60.30
  • Extended Consultation   44              $185                   $117.40                   $67.60

Additional Out of Pocket Fees apply for-

  • Allied Health Professionals – such as Physiotherapy, Podiatry and Psychology & Dietetic services.
  • Medical Specialists – Cardiologist
  • Surgical Procedures,
  • IV Infusions
  • Travel Vaccines and
  • Wound Care Management

In the event that you do not have Medicare, the following fees are charged. You may be able to claim this fee with your Private Health Fund or Health care insurance provider.

Level B consultation (Standard): $90
Level C consultation (Long appointment): $140

On Saturdays for 1pm-2pm and during other after hours consultations the following fees apply for New and existing privately charged Non-Medicare and Medicare patients:

Level B consultation (Standard): $100
Level C consultation (Long appointment): $150
Level D consultation (Extended appointment): $195

The fees listed above are used as a guide, however as General Practitioners are independent consulting medical professionals, in some circumstances they may charge additional fees on top of a standard billing consultation for more complex professional specialist services issues. Your GP will discuss that at the time of you consultation if an extra fee will be applied.

All consulting GPs, Allied Health Professionals and Medical Specialists operate their own medical business through the Madison Medical Practice Northbridge in a commercial agreement.