Practice Policies
Appointments
It is highly recommended to book an appointment to see your doctor of preference. Our Practice does not accommodate walk ins and we would appreciate a call prior to ensure you are seen as soon as possible.
A normal consultation is 15 minutes. If you feel that is not enough time for you, please ask for a double consultation when booking your appointments.
Please note that if your consultation relates to a “medical assessment report” for travel, this request does not attract a medicare rebate and a private fee starting from $100.00 will apply. For more information please speak to friendly staff.
Cancellation/Non-Attendance Policy
General Practitioner Consults:
If you can no longer attend the appointment, please cancel or reschedule through your confirmation email or HealthEngine app, or call our reception team. Please note a fee of $50.00 will apply if you cancel less than 2 hours prior to your appointment or fail to attend your appointment.
Allied Health Consults:
For physiotherapy, podiatry and dietitian consultations, a charge of up to 50% of the consult fee will apply if your appointment is cancelled or rescheduled within 48 hours.
For all psychology consultations, cancellations within 2 business days will incur a fee 50% of the total consult charge. Cancellations within 1 business day will incur a fee 100% of the total consult charge.
Please note if you repeatedly miss scheduled appointments, we may require a $50 deposit be paid prior to you booking again.
Telehealth Appointments
Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone. The best way to make contact with your doctor is to make an appointment for a consultation, face to face or as a telehealth consultation. Telehealth consultations have been approved by the Federal Government and are for existing patients of a practice who have been seen at least once in 12 months. For patients with NO MEDICARE, private fees will apply – please see the guidelines under our fee page. Telehealth consultations do have a Medicare rebate and will be processed online by our reception staff.
Results/Recall
At our practice, it is important to book an appointment to discuss your results with your doctor.
- Urgent results: The doctor will call you directly.
- Non-urgent results: You will receive a text notification.
- Normal results: No notice will be provided.
Results will not be given over the phone unless via a telehealth appointment. If you have any questions regarding your results, please contact our nursing team for further assistance.
For more details, please contact reception or review the Practice Policies section.
Referrals and Prescriptions
All referrals and prescriptions (new and repeat) require a consultation with a doctor.
Privacy
This practice is committed to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.